Account protection tools

Choose Responsible Gambling Limits at Maxispin Casino

From 18+ onwards, every Maxispin Casino account carries deposit limits, session time limits, loss limits, self-exclusion and reality checks you set yourself.

Set your own limit

Malta Gaming AuthorityLicensed MGA/B2C/760/2011, audited by eCOGRA and SIQ since 2011.

Five key points

Responsible gambling in five lines

The moment you open an account, this row of facts answers the questions most players ask first.

Minimum age18+

LicenseMalta Gaming Authority, MGA/B2C/760/2011

Exclusion registerBetStop

National helpline1800 858 858

Limit questions[email protected]

Control centre

Before the Bet, Not After the Loss

Here is what each control does and the exact moment it is worth switching on.

Before Play, Not After

Before your first session, a deposit limit caps what you pay in, so the figure is chosen in calm rather than after a loss.

Set a Clock

On an evening when one spin stretches into hours, a session time limit sets how long you stay logged in and ends the stay.

A Stop, Not a Chase

After a bad run, a loss limit ends the session once net losses reach a figure set in advance; switch it on before you need it.

A Full Account Lock

When your own limits keep slipping, self-exclusion blocks the account entirely, so no logging in and no deposits until it ends.

Losing Track of the Clock

Halfway through a long session, reality checks pop up at intervals you set, showing time played and money spent.

Guardrail guidance

Your First Minute Inside Account Settings

Most players worry a limit change is complicated, so here is the plain route through your own settings.

Inside Your Account Menu

At the start, open your account menu from the lobby and find the section marked with limits and controls.

Three Kinds of Limit

Next, pick the limit that matches your worry: money in, money lost or time at the screen, and check what your account offers.

The Amount and the Period

By now, enter a figure or a session length, then choose whether it applies each day, week or month, and read it back.

Confirmed, Not Assumed

Last, confirm the change and check the summary line shows the figure you meant, then close the panel knowing your play sits inside it.

Is It Time to Step Back?

By the time a session feels heavy, the signs have usually been there for a while. Catching them early gives you room to act calmly, and a limit or a short pause is the first step, not the last.

Read the list slowly and notice which lines sound like your own week.

Chasing a loss into the next session
Spending money set aside for bills
Hiding how much you play from family
Playing longer than you planned again
Feeling restless on days without a bet
Borrowing to keep playing
Telling yourself it will even out

The Week You Decide to Talk

Reach Out Without Spending a Cent

After this block you will know which free services exist here and who answers them.

National Gambling Helpline

A free line answers any hour of any day for players and for the people worried about them, with counselling by chat and email, self-help material and a directory of local services. Conversations stay confidential and nothing you say is passed on. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Across Australia, people who gamble meet in peer groups to share what has worked for them. Relatives are welcome too, and meetings give you a room of people who understand the situation without judgment. gaaustralia.org.au

National Debt Helpline

Money trouble often arrives with gambling trouble, and this free financial counselling service helps players and families sort out debts, deal with creditors and plan a way back to steady ground. ndh.org.au

Choose the Break That Fits Your Situation

When You Need a Few Days Off. A time-out is a break of hours or days that you start yourself in your account settings, and during it the account stays closed to play. It suits a rough week or a stretch when you want distance without a long commitment.

You Gain Months of Distance. Self-exclusion closes your access to play for a long period and cannot be undone early, so the decision holds even on a difficult evening. You set it inside your account, and it stays in place until the period you chose has run.

You Gain Protection Across Providers. BetStop is the national register run by the Australian Government through ACMA, and a registration lasts at least 3 months, up to lifetime. You apply online in about five minutes, may nominate a support person, and cannot shorten the period. betstop.gov.au

Closure and support

Can You End an Exclusion Early?

Straight answers in the same patient tone our support team uses every day.

How do I close my Maxispin account and not come back?+

Write to our support address and ask for permanent closure rather than a pause. Once the team confirms it, the account stays shut and any future request to reopen goes through a fresh check. Keep the reply as your record.

If I self-exclude here, am I blocked at other casinos too?+

No. An exclusion set inside your Maxispin account covers this brand alone. To be blocked across licensed providers in Australia, you join BetStop, the national register run by the Australian Government through ACMA, which holds for a minimum of three months.

My brother plays too much — can the helpline advise me?+

Yes. The National Gambling Helpline on 1800 858 858 takes calls from relatives at any hour of any day, and its online chat and email counselling are free. Gamblers Anonymous Australia also runs peer meetings, and the National Debt Helpline on 1800 007 007 gives free financial counselling on weekdays.

Can I cut a self-exclusion short once it has started?+

No, it runs for the full period you chose. If you joined BetStop, the earliest it can be cancelled is after three months, and only with a statutory declaration confirming you have seen a counsellor or GP.

What changes during a short pause, and how soon can I play?+

A pause locks you out of the account for the stretch you picked while leaving the account itself intact. Play returns by itself when that stretch ends, with no request needed. A loss limit works differently: it caps what you can lose without closing anything.