Answers Without Runaround

Maxispin Casino Contact: Pick the Line That Answers

You need help at any hour, and live chat, e-mail at [email protected] and phone on +61 2 3402 1939 all reach a person.

Talk to Support Licensed MGA/B2C/760/2011

Paid today

359,374 A$

3,091 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/760/2011, audited by eCOGRA and SIQ since 2011.

Payouts in 20 minutesA$30M paid weekly, up to A$49,000 per withdrawal.

256-bit SSL encryptionBank-grade data protection across every transaction and login.

When Something Breaks

Which Contact Method Answers Fastest?

Whatever goes wrong, each route reaches Maxispin Casino Ltd. staff, and nobody will ever ask for your password.

Need an Answer Now?

Live chat suits quick fixes and urgent account snags; a person replies in around one minute, day or night, and your game screen stays open.

Start Chat

Where Do I Send Documents?

E-mail [email protected] for statements, document queries and anything needing attachments; answers arrive in about four hours, usually sooner.

Write to Us

Prefer to Talk It Through?

Call +61 2 3402 1939 (AEST) when a payment stalls or a login fails and you want a voice; the typical wait is two minutes.

Call Now

Playing From Australia

Overseas Licence, Local Clock, Aussie Number

After reading this, you will know the local number, the answer hours and the watchdog that takes complaints.

Local Contact

Australian line+61 2 3402 1939

Support time zoneAEST

Languages on deskEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Licence

Supervisory authorityMalta Gaming Authority, MGA/B2C/760/2011

Safer Play

Gambling help groupsGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

What Should You Have Open Before Messaging?

Grab these five details and most questions resolve in one exchange.

Registered e-mail address on the account
Player ID or account reference number
Screenshot of the screen or error
Payment method and transaction date
Photo ID ready if verification is pending

Straight to the Desk

Which Address Handles Your Case?

One glance settles which mailbox carries your message, so nothing sits in a queue that cannot help.

Your Account

General help, lost logins[email protected]

Documents and ID checks[email protected]

Payments

Deposits and withdrawals[email protected]

The Rest

Complaints, before the regulator[email protected]

Personal data requests[email protected]

Partnerships via support[email protected]

Peace Of Mind First

Not An Anonymous Site: Meet The Operator

Reading these details tells you exactly which company answers for your money and your data.

The Company

Legal nameMaxispin Casino Ltd.

Company numberC-10432 (Malta)

AddressLevel 4, Portomaso, St Julian's

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/760/2011

Written Contact

Support e-mail[email protected]

A Straight Answer Or A Say

Put Your Complaint In Writing First

Follow these steps and you finish with a written answer, a reference number and a route beyond us.

Send Every Detail Together

Put the whole story in one e-mail to [email protected], with dates, amounts and any screenshots attached. Written words keep the details from drifting between chats.

What Number Do I Quote?

Within four hours you get a case reference and a named handler. Quote that number in every later message and the file stays with one team.

Before Final Position, After Senior Review

If the reply misses the mark, reply to the same thread and ask for a senior review. Maxispin Casino then sends a final written position within the period set by its licence.

Where Do I Go After This?

Unaffected by anything above, the Malta Gaming Authority takes disputes once our final position is issued. Its own website lists the free route, and the decision it reaches binds us.

Maxispin Casino Clock

Maxispin Casino Never Closes Its Chat

Late-night spins, a stuck withdrawal or a question at dawn, the desks below are open whenever you look.

Live Chat

Chat hours24/7 support

Chat first reply1 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+61 2 3402 1939

Phone waiting2 minutes

Before You Write

The Answers Behind Every Support Call

Short replies on the points players raise most, written the way Maxispin Casino handles them.

accountWhere do I find my account details to give support?+

Your registered e-mail address is the one detail support needs to pull up your account, plus the date of your last deposit if money is involved. Nobody on our team ever asks for your password, so keep it to yourself.

accountWhat happens when I ask for my account to be closed?+

Closing is permanent and stops all play, and a written request from your registered e-mail address is enough. Support confirms the closure once any open balance is settled, and you may instead set self-exclusion if you want a break rather than a goodbye.

accountWhy is help offered in German, Finnish and Norwegian too?+

Chat and phone lines answer in English, German, Finnish and Norwegian, because our player base is spread across northern Europe as well as Australia. Australian players are served in English around the clock.

accountWhere can I check the licence behind Maxispin Casino?+

Maxispin Casino Ltd. holds licence MGA/B2C/760/2011 from the Malta Gaming Authority, operating from Level 4, Portomaso, St Julian's under company number C-10432 (Malta). Both identifiers appear on the licence listing if you want to confirm them.

accountWhere do I send my ID, and how long does checking take?+

Send your photo ID, proof of address and payment card image to [email protected]. Checks are finished within thirty-seven hours, and payment and withdrawal limits stay on hold until they clear.

accountWhen is support actually available for a late-night question?+

Every channel runs twenty-four hours, every day, across weekends and public holidays, in AEST. A live chat answers in about one minute, phone in roughly two, and e-mail in around four hours.