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Withdrawals held for review

Maxispin Casino: Your Withdrawal Is Waiting on a Verification Check

The licence behind every account here requires an identity check, and the team usually clears it in 37 hours.

Start my verification
Malta Gaming AuthorityLicensed MGA/B2C/760/2011, audited by eCOGRA and SIQ since 2011.
Quick Overview

What Do You Need to Know Before You Send Documents?

Six lines settle who checks you, under what licence, and how long it runs.

Who checks
Maxispin Casino Ltd.
Under which licence
Malta Gaming Authority, MGA/B2C/760/2011
How long
37 hours
When mandatory
At the latest before the first withdrawal
Questions go to
[email protected]
Age checked
18+
A Clean First Try

Why Do So Many First Uploads Come Back?

Maxispin Casino reads every file by hand, so sharp pictures and matching details are what speed things up.

The Labelled Slots
Under your account menu sits the documents section, where each slot is labelled with the file it wants. Note which slot is still empty before you begin.
A Flat, Glare-Free Portrait
A photo ID goes in first, laid flat with all four corners inside the frame. Glare across the portrait is the usual reason a first upload comes back.
Did the Address Match?
Proof of address follows, and the name and address on it must match the details already on your account. Anything older than three months tends to be sent back.
Check Your Inbox
Once everything is in, watch your inbox for a reply, which usually lands within 37 hours. A quick glance at the verification address confirms progress if the wait feels long.
Passing the Check

Documents the Licence Requires You to Send

Four files cover the identity, address and payment details the licence asks for.

Photo ID

ConfirmsYour name, face and date of birth
Copy must showAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you actually live
Copy must showName, full address and a recent date

Payment card image

ConfirmsThe card you deposit with is yours
Copy must showFirst six and last four digits, name
Timing Guide

When Does the Identity Review Arrive?

Use this block the moment a payout stalls or a screen asks you for papers.

First Payout Review
A payout request appears and the screen asks for photo ID, proof of address and the card used, since money can only leave a confirmed identity.
Explain the Unusual Sum
A figure far above your usual pattern lights up our monitoring, so the screen may ask for paperwork that shows where those funds started.
Verify Before the Increase
A request to lift your own limit brings a fresh identity check, because a higher ceiling needs a face and address we have already confirmed.
One Profile, Every Wallet
A new wallet or card in the cashier brings a short check, so the added route is matched to the verified profile before it goes live.

The Licence Behind the Funds Question

A note on the cashier page asking where your funds came from reflects a condition of the licence held under MGA/B2C/760/2011 from the Malta Gaming Authority, and it is routine rather than an accusation.

Depending on your case, one or more of these may be requested at [email protected].

  • Recent bank statements
  • Payslips from your employer
  • A tax notice of assessment
  • Proof of a savings account
  • Sale contract for an asset

Your Upload Was Turned Down

Send a Recent Bill. A bill older than a recent cycle no longer proves where you live, so the address check stalls until newer paper arrives. Order a fresh statement from your bank Send the newest bill you hold

Whole Page, Quick Pass. A crop line across the page hides what we compare, and edits read as tampering, so the whole sheet must arrive untouched. Photograph the full page flat Skip filters, crops and annotations

Align Profile and Paper. A name or address that misses the profile makes the record look like someone else's, so the file waits for an explanation. Update the profile to match the ID Show a document linking old and new details

You Are Here

Short Answers on Identity Checks

That the check is a license duty, not a suspicion aimed at you.

My surname changed since my ID was issued, is that a problem?+
It is not a problem, but the papers need to match each other. Send the identity document plus the certificate that records the change, such as a marriage certificate, so the team can link the two names. Once the link is clear, the check continues as normal.
Which regulator licenses Maxispin Casino and what is the number?+
The Malta Gaming Authority issues the licence under number MGA/B2C/760/2011, held by Maxispin Casino Ltd. at Level 4, Portomaso, St Julian's. That licence is the reason a check happens at all, since it obliges the operator to know who is playing. Questions about the licence itself can go to [email protected].
Are the documents I send kept secure?+
Your files travel over a 256-bit SSL connection and are used only for this check. Access stays with the team that reviews them, and the audit bodies eCOGRA and SIQ keep an outside eye on the process. The privacy address [email protected] answers any further question about handling.
Can the casino ask for documents before my first withdrawal?+
Yes, it can ask earlier, at registration or at the first deposit. The licence sets the latest point as the first withdrawal, and the operator is free to look sooner. Sending the papers when the request appears keeps the payout path clear later.
A photo was rejected, what should I do now?+
Read the note beside the rejected slot and send the same document again, fixed for that one point. Blur, crop and glare cause most refusals, so a fresh shot in daylight usually settles it. The verification desk at [email protected] replies if the note is unclear.
How long does the verification itself take?+
Around 37 hours is the usual turnaround once everything is in. Files that are sharp and fully visible are cleared inside that window, while a second look at a blurred page adds time. You hear back either way, so there is no need to send the same file twice.
Why do you want to know where my money comes from?+
That question is a routine duty the licence places on every operator in the fight against money laundering. An answer about your income or savings closes the point and is not a sign that anyone suspects you. Nothing about your play changes while the answer is reviewed.

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